General returns framework.
This page sets out the general returns framework referenced on the ONLINELIGHT corporate website.
Return eligibility may depend on the sales channel, applicable local law, product condition, category restrictions, and the terms communicated at the point of sale or in the relevant commercial agreement.
Products usually need to be returned in the condition required by the applicable transaction terms and may require proof of purchase, order identification, and prior authorization before a return is accepted.
Refund timing, exchange options, restocking conditions, and transport responsibility can vary depending on destination country, sales route, and product type. Where a direct transaction-specific policy exists, it takes precedence over this general website statement.
To request return guidance, contact incidents@onlinelightsrl.com with the relevant order reference and reason for the request.
Last updated: April 28, 2026.